Shipping policy
payment and shipping
We place great importance on fast, secure, and discreet shipping. All orders are packaged neutrally so that the contents of the shipment cannot be identified from the outside. Your privacy is our top priority.
Shipping
Shipping costs within Germany are:
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DPD: flat rate €5.90
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DHL: depending on the shipping method, €6.90 to €11.90
The available shipping options will be displayed during the ordering process.
delivery times
Unless otherwise stated in the respective offer, delivery within Germany usually takes place within 3 to 6 working days after conclusion of the contract. For advance payment, the delivery period begins after receipt of your payment.
Please note that there are no deliveries on Sundays and public holidays. If you have ordered multiple items with different delivery times, we will ship them together in one shipment. In this case, the delivery time will be based on the item with the longest delivery time.
payment options
For convenient and secure payment, various payment methods are available:
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PayPal
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Klarna
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Apple Pay
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Google Pay
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Shop Pay
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Credit card
Payment processing is handled via established and secure payment service providers.
Discreet shopping at Cloudrys
Many of our customers place particular importance on discretion. Therefore, we ship orders in neutral packaging without any indication of the contents. Your personal data will, of course, be treated confidentially and used solely for processing your order.
Questions about shipping or payment?
Should you have any questions regarding shipping costs, delivery times, or available payment methods, our customer service team will be happy to assist you. You can find the relevant contact information in the legal notice.